Help

Customer Area

This section will address your questions concerning space and customer management.

I can not get on the store ? (Fig. 1)

If some fields turns red when you click "OK" is that you do not reseignée field correctly concerned to note that a small icon on the validation activate right field when the get informed.

It is also possible that you encounter any problem with the verification code, it is composed of 6 digits to type in the field below, click on the refresh button if you can not see distinctly the characters figures or letters. If you still can not complete your registration.

I have a connection problem with my account, what should I do ?

After several tries you still can not connect, we will try to solve your problem.

• You have to register :
  Check your mailbox, it probably contains an e-mail confirmation to verify your account, then you reesayer connected.
• Your account has been created for a very long time :
  It may be that we put our database up to date and your registration no longer exists, please contact us to be sure.
• The login fields turns red when I click "Connect" (Fig. 2) :
  Your login does not correspond to those we have in our database, reesayer again, the problem persists, contact us here we will resolve your problem quickly.

For a long time that I'm not back to your shop, how can I retrieve my password ?

Use this form to retrieve the password, you will be sent to the address during registration.

I do not understand much about your management system addresses ... ?

This is not rocket science, we will do everything you said.
LThe top management of addresses is composed of two parts, left your list of addresses and the right form for adding an address. By default an address called "Billing Address" is created, it will serve d 'billing address for you.

Your order

This section will answer all your questions about the transition, payment, tracking your order.
For any other questions, please contact us via our contact us.

How to order on the shop ?

Just add your products to cart located on the right side of the site, then click the button "Submit Order".
Your basket appears, click "Continue Order" and then follow the steps.

Where can I track my order ?

To track your order, you have authenticated and click on the "Manage my bookings",
then click on the command you want to follow the details of the command appears then, details of delivery at the bottom of the page.

My order arrived damaged what should I do ?

Send us one or several photos of the product as you have open reception, our sales team will contact you then to regularize the situation.

My order is marked as delivered and has spent several days as I expected!?

No panic, it happens that manages a WhiteWay as flow orders simultaneously, the distribution system can no longer manage affulence and orders can be a little late.

Normally, we offer express delivery in 24 to 48 hours but this time not be reduced to 92h during peak periods.